Refund policy
Your satisfaction is important to me, and I want you to love what you receive from Knots of Grace. If something isn't right with your order, please reach out. I'm happy to help.
Returns
I offer a 30-day return policy. You have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be:
- Unworn and unused
- In the same condition you received it
- In its original packaging, when applicable
- Accompanied by proof of purchase
To start a return, please email me at hello@knotsofgrace.com and let me know your order number and the reason for the return. I may ask for a photo, especially if the item arrived damaged.
Please don't send an item back without contacting me first. I'll provide instructions for your return once it has been approved.
Damaged or Incorrect Items
I carefully inspect each order before it leaves my hands. If your item arrives damaged, defective, or you received the wrong item, please contact me within 30 days of delivery.
Please include a photo of the item and your order number so I can take a look and determine the best way to make it right. Depending on the situation, I may offer a replacement, exchange, repair, or full refund.
Our Make-It-Right Promise
Prayer is personal, and so is every piece I make. I stand behind the craftsmanship of each Knots of Grace rosary and gift.
If you believe something isn't right because of a workmanship or product issue, please reach out. I'll take a look and work with you to find a reasonable solution. Depending on the situation, that may include a repair, replacement, exchange, or refund.
This promise applies to workmanship or product issues and does not extend the 30-day return period for items you simply decide you no longer want or need. Normal wear, accidental damage, and repairs needed after use are handled according to our Repairs & Care Policy.
If your rosary needs repair after you've had and used it, please see the Repairs & Care Policy for more information about repairs and fees.
Refunds
Once your returned item is received and inspected, I'll let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow your bank or credit card company additional time to process the refund.
Original shipping charges are generally non-refundable.
Exchanges
If you'd like to exchange an item for something different, please contact me first. In many cases, the easiest option is to return the original item and place a new order for the item you'd prefer.
Custom & Personalized Items
Because custom and personalized pieces are made specifically for you, they are not eligible for return or exchange unless they arrive damaged or there is an issue with the workmanship.
If there is a problem with a custom piece, please reach out and I'll be happy to work with you to make it right.
Sale Items
Sale and clearance items are final sale and are not eligible for return or exchange unless they arrive damaged or defective.
Gift cards are also non-refundable.
Gifts
If an item was purchased as a gift and shipped directly to you, an approved return will be issued as store credit for the value of the returned item.
If the gift was shipped to the purchaser and given to you later, any approved refund will be issued to the original purchaser.
Need Help?
If you're unsure whether your order qualifies for a return, or if something just doesn't seem right, please reach out. I'm always happy to take a look and see what I can do.
Email: hello@knotsofgrace.com