Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from knotsofgrace.com (the “Site”).
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit All About Cookies - http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SMS Abandoned Cart Notifications
When you provide your phone number during the checkout process or sign up for our marketing communications, you may receive SMS notifications from us if you leave items in your shopping cart without completing the purchase. These notifications are intended to remind you about the items in your cart and to provide any relevant offers or updates related to your abandoned cart.
You can opt out of receiving SMS notifications at any time by following the unsubscribe instructions provided in the message or by contacting us at hello@knotsofgrace.com.
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store—you can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy - https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: Google Privacy Policy - https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: Google Analytics Opt-Out - https://tools.google.com/dlpage/gaoptout.
Third-Party Data Sharing
We may share your Personal Information with trusted third-party service providers who assist us in operating our Site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. These third parties may include:
- Marketing Partners: We share information with partners who assist us with marketing efforts, including SMS marketing and email campaigns.
- Analytics Providers: We use analytics providers, such as Google Analytics, to better understand how our customers use the Site and to improve our services.
- Payment Processors: We share information with payment processors to facilitate transactions.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at NAI Understanding Online Advertising - http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: Facebook Ad Preferences - https://www.facebook.com/settings/?tab=ads
- Google: Google Ad Settings - https://www.google.com/settings/ads/anonymous
- Bing: Bing Ads Preferences - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: DAA Opt-Out - http://optout.aboutads.info/.
Location Tracking or Location-Based Services
Our Site and services may use location-based features to provide enhanced functionality. This includes:
- Location-Based Services: We may use location data to provide you with location-specific services, offers, and promotions.
- Order Fulfillment: Location information helps us ensure accurate shipping and delivery of your orders.
We collect location information in the following ways:
- Device Location: If you permit our Site or apps to access location services on your device, we may collect and use this information.
- IP Address: We may use your IP address to approximate your location.
You can disable location tracking at any time through your device settings or browser settings. However, disabling location tracking may limit the functionality of certain features on our Site.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@knotsofgrace.com or by mail using the details provided below:
Knots of Grace
Attn: Privacy Compliance Officer
PO Box 4742, Alpharetta GA 30023, United States