Refund policy

Your 100% satisfaction is important to us. We offer a 14-day Return & Exchange Policy:

  • If a product gets damaged or was faulty upon delivery - we offer a 100% refund.
  • Timing: You can return/exchange a product within 14 days of the day of receipt.
  • To be eligible for a return, goods must be unused, undamaged, and accompanied by proof of purchase. We may ask for a photo, especially if damaged upon delivery.
  • For returns, please email hello@knotsofgrace.com with the subject 'Returns' and include your order number, name, and the reason for the return.
  • The seller will provide the customer with instructions on where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  • Please note that customers are responsible for the shipping costs of returned items.
  • When the returned item is received and inspected, the customer receives a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to the customer's credit card or original payment method shortly after.
  • Please read the additional details below

     

    Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

    Additional non-returnable items:

    • Sale Items
    • Gift cards
    • Downloadable software products
    • Some health and personal care items

      To complete your return, we require a receipt or proof of purchase.

      There are certain situations where only partial refunds are granted:

      • Any item not in its original condition is damaged or missing parts for reasons not due to our error
      • Any item that is returned more than 14 days after delivery
      • Book with obvious signs of use
      • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

        Sale items

        • Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

        Refunds

        • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
        • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

          Late or missing refunds

          • If you haven’t received a refund yet, first check your bank account again.
          • Then contact your credit card company, it may take some time before your refund is officially posted.
          • Next, contact your bank. There is often some processing time before a refund is posted.
          • If you’ve done all of this and you still have not received your refund yet, please contact us at hello@knotsofgrace.com.

            Exchanges

            • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@knotsofgrace.com and we'll provide you instructions for returning the item to us.
            • You will be responsible for paying for your own shipping costs for exchanging an item. 

              Gifts

              • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
              • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

                Shipping

                • To return your product, you should mail your product to PO Box 4742, Alpharetta GA 30023, United States
                • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
                • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
                • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
                • Please refer to carrier websites regarding potential delays.  USPS.com